Statement of Purpose - Domicilary Care Service

This Statement of Purpose has been written in accordance with the Nursing Agencies Regulations 2002 Schedule 1 Regulation 4.

Aims and Objectives of the Service


NursePlan will always endeavour to provide a service that not only meets but exceeds our clients’ expectations in all dealing they have with us. This service standard also extends internally to our management systems which we will continually review and refine for the benefit of our customers and employees.
NursePlan employees are fully aware of the company’s service and quality standards and play an active role in not only maintaining but improving on these standards on an ongoing basis.
NursePlan 's objective is to provide the highest standard or care, with a fee structure that is transparent and easy to understand. Our rates identify the rate of pay, commission charge, Holiday pay and ERNI. Simply telephone our main number anytime (as we are open for business 24 hours a day, 7 days a week, 365 days a year) and give us details of the positions that you would like covered and we will endeavour to fill the position within the hour, of course we will keep you informed every step of the way.

Nature of the Service Provided


NursePlan is involved with the provision of nursing care in the following settings:
• Private Homecare
• Care in the Community
• Intermediate Care in the Community
• Local Authority in house Teams

The Name and Address of the Registered Provider and Responsible Individual


The Registered provider is NursePlan Ltd, 53 – 54 St. Johns Square, London EC1V 4JL.
The Responsible individual is Mr Peter Ncube.

The Name and Address of the Registered Manager


The care settings into which we currently supply Registered Nurses:
• Private Homecare
• Care in the Community
• Intermediate Care in the Community
• Local Authority in house Teams

Cancellation


NursePlan has an open mind to cancellations but generally we do ask for at least 24 hours notice (See Terms and Conditions). Please speak to one of our consultants to mitigate any unnecessary costs.
Policies and Procedures
NursePlan has Policies and Procedures in place in order to comply with all relevant statutory guidelines and protect our service users, our clients. Paper copies are available upon request.

Customer Feedback


NursePlan will always seek feedback from our service users to:
1. Improving the service that we provide
2. Support the professional development of our Employees.
This will generally be requested via a feedback form sent to our client after the work is completed

Complaints Process


We see complaints as an integral part of our quality procedures. NursePlan must ensure that our professional reputation is maintained and the service that we provided is monitored to ensure that it complies fully with our clients requirements.
If any client or candidate has cause to complain then the following actions must be taken: -
1. The complaint must be put into writing for the attention of Peter Ncube
2. The complaint will be acknowledged within 5 days of receipt outlining the actions we are going to take as well as providing reasonable timescales to conclusion (usually 28 days)
NursePlan aims to conclude all complaints to the mutual satisfaction of both parties. In the event that you are not satisfied with the way we have dealt with the complaint you can refer your complaint to the Care Quality Commission (CQC). Details can be requested from NursePlan or found at www.cqc.org.uk.